Privacy Policy & Terms of Service


This privacy policy & terms of service ('Agreement') govern the relationship between you and Kooapps LLC, a Delaware company. Before installing the mobile application ('Mobile App') made by Kooapps LLC or any of its subsidiaries ('We'), you are agreeing to comply with and be bounded by the following Agreement. If you do not agree to these terms of service, please do not install the Mobile App. We reserve the right, at our discretion, to change, modify, add or remove portions of this Agreement. Please review this Agreement from time to time and if you do not agree with any of these terms, please immediately terminate use of the Mobile App. You may also be promoted to register an account with the Mobile App. When doing so, you represent that you are age 13 or older. If you are between the ages of 13 and 17, you are required to have your legal guardian review and agree to this Agreement.


Your privacy is important to us. We take precautionary measures to avoid loss, theft, unauthorized access and disclosure of your personal information. Your data is strictly limited and not accessible to the public. Although we follow generally accepted industry standards to protect your information, no method of digital transmission or digital storage is 100% secure. Therefore, we cannot guarantee its absolute security and you therefore, transmit information to us at your own risk.

Proper Use

You agree that you will use the Mobile App in compliance with all applicable local, state, national, and international laws, rules and regulations. You also agree to not engage in any fraudulent behavior such as bots, hacks, mods, cheats, fake in-app purchases and fraudulent impressions & clicks on advertisements in the Mobile App. You further agree to not engage in cyber harassment and derogatory comments in any shape or form to any player, employee or affiliate of the Mobile App. Violation of any of the foregoing may result in immediate termination of this Agreement and may subject you to state and federal penalties and other legal consequences. Kooapps reserves the right, but shall have no obligation, to investigate your use of the Mobile App to determine whether a violation of this Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.

Purchases & In-app Purchases

You agree that all purchases and redemptions of virtual items made through the Mobile App are final and non-refundable. You further agree that virtual items in the Mobile App do not carry any monetary value, therefore cannot be traded or transferred and can only be used for your personal experience. Auto-renew subscriptions will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current subscription period. You can go to your iTunes account settings to manage subscriptions.

Information We Collect From You

When you install and use the Mobile App, we automatically collect technical data about your device such as OS version, device IDs, device make/model, IP address, MAC address, locale information, country codes. We may prompt you for your Facebook login, Twitter login, or any other social network. When you opt-in to these social network services within the Mobile App, we collect information to enhance your gaming/app experience such as – name, friends, email. Permissions are typically listed in the social network’s authentication page.

How We Use Your Information

We use the information we collect to enhance your gaming/app experience. Examples are, but limited to, gaming leaderboards, inviting friends, sharing achievements and analyzing bugs and user experience defects in the Mobile App.

Permissions on Google Play Android

When you install the Mobile App on Android, Google Play displays a list of permissions on their application store just like all other Android apps. This may include personal information so please review this carefully. Installing the Mobile App means you have opt-ed in to all these permissions and agree this data may be transmitted to us or any of our Third Party Vendors. We may ask for READ/WRITE EXTERNAL_STORAGE permissions for you to submit screenshots and bug reports. We may ask for GET_ACCOUNTS permissions to allow you to opt-in to our marketing program for free in-game currency.

Permissions on Apple iOS

When you install the Mobile App on iOS, by default, we are only given system and device information approved by Apple just like all other iOS apps. This does not include personal information. Subsequent permissions all prompt for your consent before any information is transmitted to us or any of our Third Party Vendors.

Third Party Vendors

To provide the best gaming/app experience at a low/free cost to you, we partner with many third party vendors. We may partner with ad network vendors to server advertisements in your Mobile App and analytics vendors to improve your gaming/app experience. By installing the Mobile App, you also agree to not hold Kooapps or any of its subsidiaries, employees, or owners responsible for any action(s) third party vendors take on your data. For Ironsource’s privacy policy - If you are against ad network vendors collecting your data for advertising purposes, please purchase the remove ads in-app purchase in our products. This is the best way to ensure no data is collected by our ad network vendors.

Changes to this Privacy Policy & Terms of Service

We reserve the right to modify this Agreement at any time so please review this frequently.

Contacting Us About this Agreement

We are here for you. If you have any questions regarding this Agreement, please contact us at or by writing to us at PO BOX 50625, Bellevue, WA, 98015.

Governing Law

This is a binding agreement between you and Kooapps LLC. Any matter related to this Agreement shall be governed and construed in accordance with the laws of the State of Washington, USA. Any and all disputes, claims, and causes of action related in any way to this Agreement shall be resolved exclusively via arbitration before the American Arbitration Association in Seattle in accordance with the then current Commercial Arbitration Rules of the American Arbitration Association. In jurisdictions where this is allowed – you agree that any and all claims, judgements and awards filed by you shall be limited to actual out-of-pocket costs incurred by you and under no circumstance include attorney fees. Nothing in this Agreement shall be interpreted to prevent any party from seeking injunctive relief to protect its rights pending an outcome in arbitration. To the extent permitted by law, you agree that you will not join or participate in any class action lawsuit related in any way to this Agreement and/or with Kooapps. You further agree to the entry of injunctive relief to prevent such a lawsuit’s formation and/or to remove you as a participant.

Frequently Asked Questions

I'm interested in working at Kooapps, do you have openings?

Yes! We're looking for software developers and artists in the Philippines and Taiwan. Please email us at with your resume. Also, please indicate your nationality. If you're a foreigner who'd like to work in the Philippines, a permanent working permit is required.

I'm having issues with the game, what do I do?

Firstly, you may check iTunes' Troubleshooting applications purchased from the app store. If you're still experiencing the same issues, fill up this form and we will get back to you within 24 hours.

I downloaded a game and it no longer works, what do I do?

If something like this exists, we advise you to update to the latest version and restart your phone. If it still doesn't work, fill up this form and we will get back to you within 24 hours.

How do I find my UDID through iTunes?

Follow the steps below: 1. Connect your device to the computer and launch iTunes. 2. Under the 'Devices', click your iPhone. 3. You will see Device Information Screen. Click on 'Serial Number.' 5. Identifier or your UDID will show up.

I want to find my UDID but I don't have my phone, what do I do?

Yes, there is! Just follow the following steps: 1. First of all, make sure hidden files and folders are visible in your computer. If not, you can go to 'Computer' - 'Organize' toolbar - 'Folder and search options' - 'View' tab - Under hidden files and folders, choose 'Show hidden files, folders & drives.' 2. Now, go to 'Computer' - '(C:)' drive -' Documents and Settings.' 3. Choose the user account where iTunes is installed. 4. Go to 'Application data' - 'Apple Computer' - 'Mobile Sync' - 'Backup' 5. You will see folder/folders. The folder's name is the UDID of your device.

I frequently experience game crashes and it closes unexpectedly, what do I do?

We advise you to update your phone and then restart. If the game still crashes, fill up this form and we will get back to you within 24 hours. Please provide your device type, iOS version and when the crashes occur.

I want to report a bug, what do I do?

Fill up this form and we will get back to you within 24 hours. Please be sure that your iOS version is up to date before reporting any bugs. Please provide your device type and iOS version.

I want to know the iOS device type I'm using, what do I do?

You may check the which device type you are using here.

How do I update my iOS version?

Follow these official Apple steps on backing up, updating and restoring your iOS software.

I want to know the iOS version used on my device, what do I do?

Follow the steps below: 1. Tap 'Settings' on the home screen of your iOS device. 2. Tap 'General.' 3. Tap 'About.' 4. You should see your device's current version on the 'Version' row.

I paid for in-app purchase but now it's asking me to pay again, what do I do?

Fill up this form and we will get back to you within 24 hours.

How do I find the file size of the game I want to purchase/download?

You may check an app's file size on the application's page, near the 'Buy' button.

Is the game available in my language?

You can see a game's supported languages in the 'Languages section' of the application's page.

Frequently Asked Questions

How do I add a neighbor?

If user has Facebook friends who play Pocket Family, it should automatically add to his/her neighbors list.

How do I sell items?

Just like moving and storing, just drag the item you want to sell to the Cash register icon.

How do I change outfits?

You can change the outfits of the characters by selecting the character that you want to change the outfit of from the Family Album. Select the outfit that you want to wear.

Join millions of online players with the exciting and addictive Pictoword

Play Pictoword!

March 2016 – Celebrating its three-year anniversary and a mind-blowing 5 million downloads, Pictoword is the simple yet addictive game for adults and children.

Created by KOOAPPS – the app company with a roster of over 30 games and millions of collective downloads – the premise of Pictoword is straightforward: you read a series of pictures that combine to create a word or phrase. For example, you may see pictures of sand and a witch, which will make ‘sandwich’ - delicious! Get the idea?

With over 5 million downloads, the entire world has fallen in love with Pictoword and it’s easy to see why. Constantly updated, tons of picture guessing categories such as historical figures, landmarks, countries, celebrities, movies and more means you’ll never tire of playing one of the most popular word-based games on the market.

Whether playing alone or with friends, Pictoword boasts a plethora of picture packs, challenging word puzzles and a variety of games, meaning you’ll have endless hours of brain training and word-unscrambling fun on your smartphone or tablet.

If you get stuck, don’t fret. Pictoword can connect to Facebook so you can ask for your friends’ help to solve that tricky puzzle you’ve been looking at for hours!

Pictoword is available for Android via the Play Store and iOS via the App Store right now.

So what are you waiting for? Download Pictoword today and see how well you can guess!

Notes to Editors

Pictoword was created by KOOAPPS. For more information visit or email



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KOOAPPS is a mobile gaming company with millions of downloads. Founded in 2008, Kooapps has released more than 30 games with several top selling titles. We are here to do the best work of our lives and make games that we want to show our friends. Join us on this journey!

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