Frequently Asked Questions:
I'm interested in working at Kooapps, do you have openings?
Yes! We're looking for software developers and artists. Please email us at
jobs@kooapps.com with your resume.
I paid for in-app purchase but now it's asking me to pay again, what do I do?
Fill up
this form and we will get back to you within 24 hours.
I'm having issues with the game, what do I do?
I frequently experience game crashes and it closes unexpectedly, what do I do?
Fill up
this form and we will get back to you within 24 hours. Please provide your device type, iOS version and when the crashes occur.
I downloaded a game and it no longer works, what do I do?
Fill up
this form and we will get back to you within 24 hours.
I want to report a bug, what do I do?
Fill up
this form and we will get back to you within 24 hours. Please be sure that your iOS version is up to date before reporting any bugs. Please provide your device type and iOS version.
How do I update my iOS version?
I want to know the iOS version used on my device, what do I do?
Follow the steps below:
1. Tap 'Settings' on the home screen of your iOS device.
2. Tap 'General.'
3. Tap 'About.'
4. You should see your device's current version on the 'Version' row.
I want to know the iOS device type I'm using, what do I do?
You may check the which device type you are using
here.
What is an iPhone UDID?
UDID stands for Unique Device Identifier, an alphanumerical code of 40 characters that is unique in every device. You can check a device's UDID with or without the use of iTunes.
How do I find my UDID through iTunes?
Follow the steps below:
1. Connect your device to the computer and launch iTunes.
2. Under the 'Devices', click your iPhone.
3. You will see Device Information Screen. Click on 'Serial Number.'
5. Identifier or your UDID will show up.
I want to find my UDID but I don't have my phone, what do I do?
Yes, there is! Just follow the following steps:
1. First of all, make sure hidden files and folders are visible in your computer. If not, you can go to 'Computer' - 'Organize' toolbar - 'Folder and search options' - 'View' tab - Under hidden files and folders, choose 'Show hidden files, folders & drives.'
2. Now, go to 'Computer' - '(C:)' drive -' Documents and Settings.'
3. Choose the user account where iTunes is installed.
4. Go to 'Application data' - 'Apple Computer' - 'Mobile Sync' - 'Backup'
5. You will see folder/folders. The folder's name is the UDID of your device.
How do I find the file size of the game I want to purchase/download?
You may check an app's file size on the application's page, near the 'Buy' button.
Is the game available in my language?
You can see a game's supported languages in the 'Languages section' of the application's page.
What personal information do you collect from me?
Nothing is collected from you unless you give us your information or login via Facebook. From Facebook, we collect the following information to enhance your gaming experience:
a. Your name
b. Your friends' names
c. Additional information will be asked separately
How do you use my personal information?
We mainly use this information for gaming leaderboards showing your friends’ scores.
Is my personal information safe?
Yes. Kooapps is taking all precautionary measures to avoid loss, theft, unauthorized access and disclosure of your personal information. Data can only be accessed by employees with the need to know such information to be able to perform their functions. These employees are legally-bound by a non-disclosure agreement to prevent disclosure to other parties. Your privacy is really important to us
